Combine remote expert guidance of our hub engineers with the power of secure cloud-based analytics (a solution formerly known as Service Bureau) for proactive actionable insights and timely troubleshooting.
How can the Connected Services Hub help you?
The Connected Services Hub consists of a dedicated team of experts who remotely monitor, troubleshoot, and analyze your critical connected assets to help you maximize uptime, improve maintenance, and reduce costs.
24/7 Remote Monitoring
Gain peace of mind, thanks to remote monitoring of critical asset health and operations, at all times, with alerts on any anomaly detected.
Reduce maintenance and operational costs while maximizing uptime with predictive analytics, proactive technical support, and preventive maintenance strategies.
Get proactive recommendations on your assets and facility operations to support decision making and ensure process efficiency.
Dedicated Premium Support
Benefit from a single point of contact who remotely overlooks your assets and operations health to provide insights.
Connected Services Hub Commitments
Monitoring and Support
? A single point of contact covering major languages
? Prioritization of incoming events and alarms
? Remote technical support on assets and operational processes
? On-site intervention on request
? Application configuration
? Quick response to the incident reported by the system or customer
? Remote asset management: maintain, configure, reboot
? Remote support of Field Services Representative
? Secure data extraction and analysis
? Insights from condition-based monitoring
? Maintenance plans based on asset health
? Personalized reports and recommendations
? Optimizing extracted data for peak performance
? Running analytics programs
? Identifying performance indicators
? Delivering reports and monitoring the execution of performance actions
“I no longer have to call tech support. We have a [team] that can handle everything for us.”
Jeff Gardner, Critical Facility Manager at RSA Alabama
“It’s like an engineer that’s just continuously running 24/7. It allows us to be more efficient. We’ve been making a lot of improvements when I get the quarterly report and it shows that I’ve continuously reduced energy.”
Greg Lamson, Senior Facilities Engineer, Boston Scientific campus
“If there is an issue, we get an email saying, “We’re noticing this”. I can log in to it remotely, and look at the same information and help troubleshoot that issue.”
Lee Perry, Electrical Design Engineer, BASF
Supported Digital Offers
A downtime resulting in stalled operations isn’t fun. Our digital services can ensure your facilities run at peak performance when you need it most.